# Talkie.ai
> Talkie's AI front desk agents pick up every patient call, 24/7 - and handle routine requests like scheduling, refills, and FAQs automatically. Integrated directly with Elation, so everything writes straight back to the chart.

Canonical page: https://partners.elationhealth.com/partners/talkie-ai
Marketplace: Partners & Integrations | Elation Health
Last updated: 2026-06-05
Logo: https://assets.partnerfleet.app/w67eb9lvhe1vpi4g5fc2bkdqz02i

## At a glance
- Categories: [Front Office](https://partners.elationhealth.com/t/integration-partners/administrative/front-office), [AI Voice Agent](https://partners.elationhealth.com/t/integration-partners/patient-engagement/ai-voice-agent), [Patient Intake & Forms](https://partners.elationhealth.com/t/integration-partners/administrative/front-office/patient-intake-and-forms), [Patient Self-Scheduling](https://partners.elationhealth.com/t/integration-partners/patient-engagement/patient-self-scheduling)
- Partners for: New Practice, Direct Primary Care, Insurance Based Practice, Value Based Care
- Website: [www.talkie.ai](https://partners.elationhealth.comwww.talkie.ai)

## Call to actions
- **Contact Us** — submit the contact form on https://partners.elationhealth.com/partners/talkie-ai
- [Book a Call](https://calendly.com/jan-brunke/lets-talk-ai-front-desk)

## About
"For all of my staff to handle 100 calls a day, it's impossible. But with Talkie.ai - not a problem at all."– Dr. Vuthy Leng, Family Medicine ClinicThe phone doesn't stop. Front desk teams juggle scheduling, refills, and the same questions on repeat - while patients wait on hold or hit voicemail after hours. Calls get missed. Appointments slip. Staff burn out.Talkie is an AI front desk agent that answers every call and makes outbound ones too - handling scheduling, new patient intake, refills, and FAQs, sending appointment reminders, and calling overdue patients to fill the schedule. Because it integrates directly with Elation, it verifies patients against your records and writes every appointment, refill, and note back to the chart in real time.Think of it as a multilingual front desk that's available 24/7 and never puts a patient on hold - built to unburden your team, not replace it. Talkie's team configures the assistant to match your practice's workflows before go-live, so it works the way your front desk already does from day one.300+ practices already run on Talkie. HIPAA compliant and SOC 2 Type II certified.100% of calls picked up, 24/765% reduction in call center costs3 weeks to go live300+ practices

## Benefits
- **Maximize revenue, minimize lost appointments** — Every missed call is a missed appointment. Talkie picks up 100% of calls - even when several ring at once - so patients book instead of bouncing to another practice.
- **No more waiting on hold** — Talkie answers instantly, around the clock. Patients get what they need without the hold music, and your lines stay clear for the calls that need a person.
- **Automate the routine work** — Talkie handles the repetitive calls end to end and routes only the complex cases to your staff. Our AI helps prioritize new patient inquiries, book more appointments, and reduce staff burnout.
- **Multilingual by default** — Talkie speaks 40+ languages, including Spanish, Korean, and Russian, so every patient gets the same clear, natural conversation.
- **Reduced staff burnout** — Talkie takes the repetitive call volume off your team's plate, freeing them to focus on the patients in the office instead of the phone that won't stop ringing.
- **Insight from every call** — Talkie captures and analyzes call data - patient needs, common questions, volume patterns - so you can staff smarter and spot trends early.

## Services
- **Patient Verification** — Confirms patient identity using your Elation records before handling any request.
- **Scheduling and Appointment Management** — Books, reschedules, and cancels appointments directly in Elation, including complex provider and slot rules.
- **Smart Call Routing** — Directs each call to the right department or provider based on the request and your Elation data.
- **Rx Refills and Self-Service** — Collects refill requests, including controlled substances, and passes them straight into Elation for provider review.
- **FAQs and Self-Service** — Answers common questions automatically and points patients to self-service when it's faster.
- **24/7 Multilingual Support** — Continuous, multilingual coverage so patients get help any time, including outside office hours.
- **Appointment Reminders** — Outbound reminder calls patients can confirm, cancel, or reschedule in conversation - synced back to Elation.
- **Patient Recall and Preventive Outreach** — Proactive calls for screenings, annual visits, and vaccinations to keep patients on schedule.
- **Message Thread** — Eliminates the need for voicemail. Collects patient messages for providers, registration, or the nursing staff. Passes the transcribed voice messages in an easy-to-manage format.

## Screenshots
- ![Talkie.ai Features](https://assets.partnerfleet.app/e6j56txtaxc8tf3srbpbtg8290ua)
- [AI Receptionist Answering 100+ Calls Per Day, Even in Korean - Dr. Vuthy Leng - Talkie.ai Review (video)](https://www.youtube.com/watch?v=XNZz3-CTnSY)
- [Scheduling Existing Patient – Talkie.ai x Elation Demo (video)](https://www.youtube.com/watch?v=Ok-CNFFuQ4k)
- [Taking a Prescription Refill Request – Talkie.ai x Elation Demo (video)](https://www.youtube.com/watch?v=eEdfgaNnBDU)
- ![Dr. Vuthy Leng - Family Medicine Clinic - Testimonial](https://assets.partnerfleet.app/44to3zz9ikbidtuq2qvf9hzvf1q5)
- ![Talkie leaves conversation data directly in Elation](https://assets.partnerfleet.app/y98xjek90z1sl4kxuj684tb1kevz)
- ![Talkie results with Elation](https://assets.partnerfleet.app/55rbucvd4iiov17d4aobxvr6d70f)

## Testimonials
- "The solution provides clear operational value, especially in streamlining workflows and capturing patient information within our EHR. Patient adoption is critically important to us, and we see it as a shared focus area where we continue to work closely with the team. Their collaborative, flexible, and proactive approach has made them a strong partner in adapting the solution to our practice’s needs." — Dr. Brian Clow, Primary Care Physician at Black Bear Primary Care
- "Talkie had made a great impact on our practice. I find that the value is only getting better as we go along. It allowed our patients to be able to reach us 24 hours a day. We love the fact that our Korean patient is able to call and is able to get [AI] Rachel to speak in Korean. For all of my staff to be able to handle 100 calls a day, it’s impossible. But with Talkie.ai—not a problem at all." — Dr. Vuthy Leng, Physician at Family Medicine Clinic

## Resources
- [Case Study - Family Medicine Clinic - Dr. Vuthy Leng](https://talkie.ai/family-medicine-clinic-case-study/)
- [3-page Talkie Summary](https://drive.google.com/file/d/1rXaAXpc7etlYg0hrs_ZHjk1C1h5BgrIb/view?usp=sharing)
- [YouTube - Talkie x Elation demos](https://www.youtube.com/playlist?list=PLLjcCBHYN2KoOfVIjJm09tjYts5WSjDMJ)